# Our enterprise solutions

Enterprise solutions  bundle together monitoring, support, security, reporting, software management, infrastructure operations, and ongoing optimisation under a single service. The goal is to reduce operational overhead for your team while improving uptime, performance, and security.

All capabilities below are scoped to the specific service or environment covered by your enterprise plan. To learn about our enterprise tiers, [please read our guide](https://docs.intranex.org/enterprise/pricing-for-businesses) explaining the pricing model.&#x20;

Below is more information about what's included in enterprise.

## Monitoring

Enterprise monitoring means that your critical services are watched continuously, not just when something breaks. Health, performance, and availability are tracked with alerting rules tuned to your environment.

Typical coverage includes:

* Uptime and response time for key applications and endpoints
* Resource utilisation (CPU, RAM, storage, network) across your infrastructure
* Early‑warning alerts for failures, saturation, or unusual patterns

The result is faster detection and resolution of issues, often before they impact your users.

## Customer support

Enterprise support gives you faster access to help from a team that understands your setup. Instead of generic, best‑effort support, you get defined response targets and clear escalation paths.

This usually includes:

* Priority handling of tickets and incidents
* Direct access to technical specialists instead of only first‑line support
* Regular check‑ins to review open issues and upcoming changes

The goal is to minimise downtime and reduce the time your internal team spends chasing answers.

## Security management

Security management in an enterprise context focuses on reducing risk and keeping your environment aligned with best practices. Rather than one‑off hardening, it is an ongoing process.

It commonly covers:

* Secure configuration of systems, services, and access controls
* Patch and update recommendations or implementation, depending on your tier
* Monitoring for suspicious activity and guidance on incident response

Where needed, this can be aligned with your compliance or governance requirements.

## Reporting

Reporting turns raw operational data into something your stakeholders can act on. The frequency (monthly, weekly, daily) depends on the enterprise tier you choose.

Reports typically include:

* Uptime and incident summaries
* Performance trends and capacity forecasts
* Security events, patch status, and outstanding risks

These reports help you plan capacity and track whether service levels are being met over time.

## Software installation

Enterprise software installation covers the setup and lifecycle management of the software that runs on your infrastructure. This reduces the burden on your internal teams and promotes consistency.

Depending on your tier, this can include:

* Initial installation and configuration of core software and runtimes
* Roll‑out of updates, patches, and new versions following agreed change windows
* Standardised build patterns so environments are reproducible and maintainable

Higher tiers can also cover more complex application stacks or custom requirements.

## Cloud infrastructure management

Cloud infrastructure management handles the day‑to‑day operation of the underlying compute, storage, and networking that your services rely on. The aim is to keep your environment stable, scalable, and cost‑effective.

This can involve:

* Provisioning and resizing of servers, virtual machines, and related resources
* Managing backups, snapshots, and basic disaster‑recovery procedures
* Implementing best practices for network layout, access, and resilience

With this in place, your team can focus on your applications rather than the plumbing beneath them.

## Maintenance

Maintenance is about keeping systems healthy over time rather than reacting only when something fails. It combines planned work with continuous improvement.

Typical activities include:

* Regular patching and minor upgrades within agreed schedules
* Housekeeping tasks such as log rotation, cleanup, and resource tuning
* Post‑incident reviews and follow‑up actions to prevent repeat issues

Well‑planned maintenance windows reduce surprise downtime and extend the life of your infrastructure.

## Strategic consultations

Strategic consultations bridge the gap between day‑to‑day operations and your longer‑term roadmap. You get guidance on how your platform should evolve.

Examples of what this covers:

* Architecture reviews and design sessions for new projects or migrations
* Cost optimisation and rightsizing recommendations
* Advice on technology choices, scaling strategies, and risk mitigation

These sessions help align your infrastructure decisions with your business goals.

## Performance optimisation

Performance optimisation focuses on making your systems faster, more efficient, and more predictable under load. The work is data‑driven and iterative.

It typically includes:

* Baseline and ongoing performance profiling of key services
* Identifying bottlenecks at the application, database, or infrastructure layers
* Implementing and validating tuning changes, then feeding results back into your monitoring and reporting

For you, this means better end‑user experience, more headroom during peak periods, and often lower overall infrastructure costs.

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If you're interested in learning more about our enterprise solutions, please reach out to our team.
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